Make sure that you have selected the correct software. Please only use the software related to your model, if the number is similar or you think it might be the right one, it could in fact damage the unit and may not be repairable, please note that this would also not be covered under warranty. Please only use software which has been obtained from a Strong Technician or Sales Executive or from our website. If you are not experiencing any difficulties and you are happy with the current function on your unit, you do not have to update the software ie if you do not use YouTube and the software updated is only for changes related to YouTube you choose not to perform the update at this time. Our techs may advise that this issue can be resolved with re loading your current software, or updating to a newer version. If you are experiencing problems with the function of your unit, you can contact our Technical Help Desk via email or phone or 1800 820 030. There is a link there as well for older models if yours is not listed on the main page. You can download the software from our website. We endeavour to create new software and have it available to download for your product as quickly as possible. ie Satellite moving from DVBS-2 to DVBS-4 (MPEG4) older units do not have correct hardware to perform with new changes and a new receiver would be required. Sometimes changes are made which can not be added or fixed with a software update on older units with older technology. Often when a change is made or new digital channel added, you may need to update your software to be able to receive these changes.
These have usually been created due to changes in broadcasts, technology or changes in internet protocols of codecs. The following post will hopefully cover most questions relating to updating the software on your unit.įrom time to time your digital media player, set top box, DVR or satellite receiver may need a software update. We often get asked about updating the software what, where, when, which, why and how.
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